The short answers are below. Where a policy governs the answer, the policy itself is the reference — this page points you to it rather than paraphrasing it.
$12 flat, waived once the product subtotal reaches $49. The meter in your bag shows exactly how far you are from it. Full detail is on the shipping page.
What can I return?+
Return eligibility, timeframes and condition requirements are set out in the published returns policy. If something is wrong with an order, send it through the contact form with your order details.
What happens in a virtual consultation?+
A questionnaire first, then an optional photo upload, then a scheduled session where the routine is built and the order to introduce it in. The stages are described on the consultation page. Rescheduling and cancellation terms are in the booking policy.
Do I need a consultation to buy?+
No. The full catalog is open and every product page lists its actives, size and the concerns it addresses. The consultation exists if you would rather not choose by yourself.
Can you tell me if I have a skin condition?+
No. Guidance here is cosmetic — what a product is formulated for and how to layer it. It is not diagnosis or treatment. See the aesthetic disclaimer.
How do I track an order?+
Order and fulfilment updates are sent by email to the address used at checkout. If you need an update sooner, contact us with the order reference and we will look it up.
Where can I read the ingredient information?+
Every product page lists its key actives with their function, and the ingredient library collects them across the catalog.
